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Refund Policy

Last Updated: [FEB 2025]

Welcome to Colabzy! We strive to provide high-quality creative services to our clients while ensuring a smooth and satisfactory experience. Please read our refund policy carefully before making a purchase.

1. Refund Eligibility

We offer a 7-day refund policy if you are not satisfied with the service provided. However, refunds depend on the nature of the service and the extent of creative work already completed. Each service may have different refund conditions based on its complexity and execution progress.

2. Service-Specific Refund Terms

  • Fully Custom Creative Services: Due to the nature of customized creative work, partial or no refunds may be applicable once the work has begun.
  • Pre-Packaged Services: If the service has not been fully delivered or does not meet the agreed-upon expectations, a refund request can be initiated within 7 days.
  • Collaborative Projects: Since these involve multiple contributors, refunds will be evaluated based on the extent of work completed and mutual agreements.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our support team at team@colabzy.com within 7 days of receiving the service.
  2. Provide details of your order, including service type and the reason for your refund request.
  3. Our team will review your request and respond within 3-5 business days with further steps.

4. Non-Refundable Cases

Refunds may not be granted in the following cases:

  • If the service has been fully completed as per the initial agreement.
  • If the request is made after 7 days of service completion.
  • If the dissatisfaction is due to subjective creative differences and the service was delivered as per scope.
  • If the work has been partially used or published.

5. Contact Us

For any questions regarding our refund policy, feel free to reach out to us at team@colabzy.com or visit our website at https://colabzy.com/.

We encourage clients to discuss project requirements thoroughly before placing an order to ensure a seamless and satisfactory experience. Thank you for choosing Colabzy!